Business Development Manager

April 5, 2024

Job Description

Title: Business Development Manager  

Salary: £30,000 – £40,000 DOE + commission

Location: Wrexham 

What we do:

We’re the leaders in outsourced calls, live chat and more, delivering brilliant conversations and world-class customer service on behalf of businesses of all sizes and sectors. Our 1000-strong team works across continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.

The role:

Your Role as Business Development Manager is pivotal to the success and future growth of Moneypenny as a great sales professional. You will focus on maintaining and growing client numbers and revenue and to focus on deepening Moneypenny’s market share. This will predominantly be through acquiring new business and you will be expected to demonstrate that you can undertake your own sales and business development activity.

Key responsibilities:

  • Find new business – Proactively researching, identifying and winning new clients through strategic thinking 
  • Convert marketing and SDR generated leads – Ensure you are meeting the expectations and requirements of prospects, delivering exceptional financial performance
  • Be an industry expert – have in-depth knowledge of all products and services, stay informed on industry trends, competitor activities and market dynamics  
  • Develop and nurture partnerships – Grow and maintain an effective network of affiliates and referrers
  • Demonstrate competency using CRM systems – Provide accurate forecasting, sales pipeline management, monitor and report against targets and KPIs
  • Build relationships – Collaborate with Account Management to identify cross-sell opportunities and minimise client churn
  • Be a brand ambassador – Demonstrate a strong presence on social media to support the growth of the sector. Be comfortable networking and forming connections at formal and informal social events
  • Network – Attend events, meetings, seminars and conferences to expand our network of clients and partners around flexible working patterns

The person:

  • Can demonstrate success and proven results against sales targets/KPIs
  • Uses resources (people, budget, material support) effectively and efficiently, bringing them together with ease to get things done
  • A skilled multi-tasker and strong closer, who can orchestrate multiple activities at once to accomplish a goal
  • Commercially minded; considers the bigger picture and has a clear understanding of how the business works. Aware of the competition, the strategies they use, and how these work in the marketplace. Has a record of developing commercial strategies and is a skilled contract negotiator
  • Consistently stays up to date with current and possible future policies, practices, trends, technology and information affecting the sector
  • Demonstrates impeccable and highly professional written and verbal communication skills, applying these, alongside strong relationship building skills, when dealing with clients to ensure thorough understanding of their business needs and how we can support them
  • Confident delivering formal and informal presentations both internally and externally at all levels
  • Demonstrates the ability to listen, question and assimilate and then to present a relevant and attractive proposal
  • Quickly adapt and embrace change – Thrive in a fast-paced environment with changing priorities
  • Full, clean driving licence

The package:

  • Permanent contract, working 37.5 hours per week Monday to Friday
  • Flexibility to work from our spacious, state-of-the-art offices and the ability to work from home
  • 25 days annual leave plus bank holidays
  • Mental health support (Employee Assistance Program) with access to an onsite mental health counsellor
  • Access to our brand-new wellbeing room to help enhance your physical and mental wellbeing
  • Access to a 24/7 Doctor line
  • Comprehensive training and where desired, long-term career progression across the business
  • Free breakfast & subsidised meals
  • Free onsite gym access
  • And did we mention our epic parties? We know how to celebrate in style!