Apprenticeship Academy

June 24, 2024

Job Description

Title: Customer Service Apprentice
Location: Wrexham 

Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting apprenticeship opportunity for you to explore here at Moneypenny!

People are the heart of our business and many of our team members have been with us for years. For over a decade, we’ve been voted one of the ‘Best Companies to Work For’ in the UK, and have worked hard to create a comfortable, eco-friendly and inclusive environment where our people feel happy, and most importantly, at home.

What we do:

We’re the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who’s still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.

The role:

Are you passionate about customer service and eager to kickstart your career? Join our fabulous team as a Customer Service apprentice! In this role, you’ll work towards your Level 2 Customer Service qualification, delivered by the expert training team at Coleg Cambria. You will gain hands-on experience in providing phone support on behalf of thousands of clients across a diverse range of industries.

We are looking for candidates who can demonstrate commitment to learning new skills, who can use their initiative in challenging situations, identifying creative ways to solve problems and who can communicate with colleagues and customers alike.

What you’ll need:

  • You will need to be able to provide evidence of Maths and English qualifications
  • To live in a commutable distance of our HQ in Wrexham 
  • You will need to be a minimum of 16 years old by August 31 2024.

Work for a company as amazing as you:

“I have built such amazing friendships with my clients over the years. They have always made me feel like a true part of their own team.”

“Working within a team here is so much fun! We have monthly team lunches and there are always amazing prizes to be won for team days out.”

What’s included:

As an Apprentice PA working at our award-winning headquarters in Wrexham, you’ll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse – we like to do things differently around here! You’ll also benefit from:

  • 12 – 14 month programme
  • Starting salary of £14,500, rising to £15,500 after 6 months in the role
  • 25 days annual leave, plus bank holidays
  • Mental health support (through our Employee Assistant Programme) with access to an on-site mental health counsellor
  • Access to our wellbeing room to help enhance your physical and mental wellbeing
  • Access to a 24/7 doctor line
  • Subsidised meals
  • Free on-site gym access
  • And did we mention our epic parties? We know how to celebrate in style!

You’ll work 37.5 hours per week, on a rotating shift pattern which will include working one Saturday or Sunday out of every 4 weeks.

PLEASE NOTE: By clicking ‘Apply’, you will automatically be redirected to a new webpage, where you will be required to complete an online application to be considered for this role.


Apply now