Allow us to introduce ourselves
Moneypenny is the leader in outsourced calls, live chat and more, delivering countless brilliant conversations on behalf of our thousands of clients across the UK and US. Sure, we’ve got the very best technology to handle calls and chats seamlessly, but there’s no doubt about it: we wouldn’t be where we are today without our people. We’re proud to be renowned for the personal service we provide to clients, and it all starts with YOU!
Our story so far</span
To get a true feel of who we are, we’re taking you right back to the beginning – here’s just some of our biggest milestones yet.
2000
Based above Schwarz Opticians in Wrexham, we hire our very first PA, Lynn, to take calls for local clients.
2003
As our team grows, we move to a bigger premises on Wrexham Technology Park.
2006
Larger businesses ask us to support them with calls, and our Outsourced Switchboard service is born.
2008
We receive the prestigious Queen’s Award for Enterprise.
2009
We’re listed in ‘The Sunday Times 100 Best Companies to Work For’ for the first time.
2014
We branch out to the US, opening our first office in Charleston, South Carolina.
2015
Our fourth time recognised as a 'Sunday Times Best Company to Work For' sees us land within the top 5.
2016
Designed entirely around our team, we move into our state-of-the-art HQ in Wrexham.
2017
Fifth time around, we achieve another top 5 listing.
2017
Ever-growing demand & tech advancements sees us launch our Live Chat provision.
2018
We make our first acquisition, as the company formation specialists, MadeSimple, join us.
2020
Over in the US, we’re delighted to welcome VoiceNation and Ninja Number to the Group.
2021
We bring the whole US team under one roof in our unique office in Atlanta, Georgia.
2022
The Group continues to grow as Alphapage joins our family of brands.
2023
It’s official. Our own team vote us as a Great Place to Work (we’re still not over this).
2024
The Group continues to grow as Sunshine joins our family of brands.
Who we are at heart</
Meet your teammates
Whether you’re looking for a role as one of our PAs answering calls, a marketeer or an IT expert, we’re sure you’ll fit right in.
Here for you every step of the way
Want to work for a company who can help you expand your skill set and feel fulfilled? We make it a priority to create lots of opportunities for everyone to grow their careers, by offering a range of learning and development courses for you to take advantage of. Plus, we’ve free qualification, apprenticeship and graduate programmes available, so there really is something for everyone.
I learnt that opportunities are there for the taking when you're positive, work hard and do what's right.
Sam McNulty, Key Account Manager
What life here looks like
We may be a team of over 1000 in the curvy white building next to the A483, but we’ve never lost that small business feel. We celebrate our differences and look out for one another like a family. There’s cake on birthdays. Eggs at Easter. When it’s time to work, we pull together as one and give 110% – but that doesn’t mean we don’t know how to have fun along the way! From Christmas food markets and free-to-use kayaks, to summer parties at Chester Races and Mr Whippy ice creams, there’s never a dull moment.
Perks with you in mind
When you join Moneypenny, you have our unwavering support both here and at home, because we get that everyone has real lives that don’t just revolve around work. Our benefits are designed to help with the everyday, and help you make the most of your free time.
Free on-site gym & fitness classes
Free fruit, breakfasts & subsidised lunches
Free wellbeing sessions & designated wellbeing room
Free Employee Assistance Programme (EAP) with support for your family too
Free qualification & learning development programmes
The most epic parties
On-site pub (The Dog & Bone) with plenty of event nights
Refer a friend bonus & discounts on everyday home life expenses
Tonnes of activity groups: from our book exchange club to our football & netball teams
Doing our bit for the community around us
We’re nothing without our people and the landscape we live in, which is why we’re always doing what we can for our community and local environment. Come help us be a positive force for change in our local area and beyond.
Come join us
Available roles
Four steps to your dream role
1
Call us, request a callback, apply online – whatever works for you, so we can get the ball rolling.
2
Have a quick, initial chat over the phone with us – it’s the perfect way for you to find out a bit more.
3
Join us for a skills assessment at our Wrexham HQ and spend time with
the team.
4
Time for your in-person interview, no nerves necessary; we’ll have plenty of tea (or coffee) ready!
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