Moneypenny Telephone Answering PA – Luxury Retail Team

Job Description

Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you to explore here at Moneypenny!

People are the heart of our business and many of our team members have been with us for years. For over a decade, we’ve been voted one of the ‘Best Companies to Work For’ in the UK, and have worked hard to create a comfortable, eco-friendly and inclusive environment where our people feel happy, and most importantly, at home.

What we do:

We’re the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who’s still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.

The role:

We have multiple vacancies to join our largest bespoke customer team. As part of this team if dedicated PAs appointed to a specific client, a luxury UK retailer selling high-end goods, you will represent the client to their customers as though based in their offices. Your role will be varied, meaning no two days are the same! Following a 2-week training course, you’ll support customers via a mixture of telephone calls and live chats, plus assisting with CRM management and support tickets. 

What you’ll need:

• A confident telephone manner with good interpersonal skills
• The ability to use your empathetic listening skills to deliver excellent customer service over the phone
• Great multi-tasking skills in a fast-paced environment
• Excellent problem-solving skills
• Good computer and data entry skills

Work for a company as amazing as you:

“I have built such amazing friendships with my clients over the years. They have always made me feel like a true part of their own team.”

“Working within a team here is so much fun! We have monthly team lunches and there are always amazing prizes to be won for team days out.”

What’s included:

As a Moneypenny PA working at our award-winning headquarters in Wrexham, you’ll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse – we like to do things differently around here! You’ll also benefit from:

• Permanent part time contract
• Starting salary of £25,100 (pro rata) rising to £25,600 after 6 months in the role
• 26 days annual leave (pro rata), plus bank holidays
• Mental health support (through our Employee Assistant Programme) with access to an on-site mental health counsellor
• Access to our wellbeing room to help enhance your physical and mental wellbeing
• Access to a 24/7 doctor line
• Comprehensive training and where desired, long-term career progression across the business
• Subsidised meals
• Free on-site gym access
• And did we mention our epic parties? We know how to celebrate in style!

We are looking for people who can work a minimum of 12 hours per week on a fixed rota, within the following hours:

10am – 6pm Saturday

6pm – 9pm Saturday

12pm – 6pm Sunday

Your fixed rota will be agreed and tailored during the interview process, based on your availability.