Content Marketing & Social Media Executive

Job Description

What we do:

We’re the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who’s still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.

The role:

Are you passionate about social media and content marketing? We’re on the lookout for a Content Marketing & Social Media Executive to join our marketing team. The role is perfect for someone who lives and breathes content, has a strong eye for detail, and knows how to engage the right audiences across the right platforms. You’ll play a key part in shaping our content strategy, helping to drive engagement through compelling content and social media campaigns.

Key responsibilities:

Content marketing

• Create and publish high-quality, relevant content that supports our proposition and aligns with our wider marketing strategy.
• Work closely with subject matter experts (SMEs) to capture specialist knowledge, turning it into accessible, engaging content.
• Develop impactful and persuasive content with a multi-media mindset, spanning blogs, whitepapers, case studies, video, and social formats.
• Identify opportunities for thought leadership pieces that showcase industry insights, commentary on emerging trends, and expert perspectives.
• Support reporting to evaluate the success of content strategies and inform future direction. 
• Collaborate with the wider team, including SEO, Paid, and direct channels, to ensure content underpins a cohesive marketing plan. 
• Optimise existing and new content for on-page SEO and LLM performance.
• Regularly audit and refresh content to maintain authority, ensure accuracy, and support long-term performance.

Social media management

• Help shape our organic social media strategy by defining where we play, how we show up, and who we engage with. 
• Take day-to-day ownership of delivering social content, ensuring activity is timely, relevant and aligned with marketing objectives.
• Spot timely content opportunities by staying aware of key events, trends and conversations shaping the UK landscape.
• Lead our presence across the UK market including planning, scheduling and insight reporting.
• Support key spokespeople with building and maintaining a strong presence in the market.
• Collaborate with the wider teams (e.g. Sales, Events, HR) on content opportunities, ensuring all messaging is on-brand and audience appropriate.
• Act as the main point of contact for social media queries, championing new ideas and approaches to keep our social content fresh, compelling and impactful.

Cross-functional collaboration

• Work alongside the Brand & Coms team to ensure all content reflects our brand and tone of voice.
• Support the wider marketing  team with broader content initiatives as required.   

The person:

• A fresh, curious mindset with a desire to bring new ideas to the table.
• A drive to explore more effective ways of working to improve productivity and drive engagement. 
• Up to date on evolving content trends, emerging social and digital platforms, and shifts in audience and competitor behaviour.
• A collaborative and adaptable outlook, with a willingness to support broader team efforts and contribute to shared goals.

What’s included:

As a Content Marketing & Social Media Executive at our award-winning headquarters in Wrexham, you’ll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse – we like to do things differently around here! You’ll also benefit from:

• Permanent contract
• 25 days annual leave plus bank holidays
• Mental health support (through our Employee Assistant Programme) with access to an on-site mental health counsellor
• Access to our wellbeing room to help enhance your physical and mental wellbeing
• Access to a 24/7 doctor line
• Subsidised meals
• Free on-site gym access
• And did we mention our epic parties? We know how to celebrate in style!

We want to hire the whole version of you:

We’re committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best!