Job Description

Title: QA
Reporting to: Test Manager
Location: Wrexham/Hybrid

What we do:

We’re the leaders in outsourced calls, live chat and more, delivering brilliant conversations and world-class customer service on behalf of businesses of all sizes and sectors. Our 1000-strong team works across continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.

The role:

As QA you will be responsible for overseeing testing approaches, creating test procedures and cases, and working with the wider team to ensure the successful deployment of all Moneypenny products.

Key responsibilities:

  • Leading the definition and execution of the test approach for a product​
  • Planning, estimating, reporting and directing test activities for a product​
  • Collaborating and integrating with other product development team members to ensure the delivery of a product to specification​
  • Creating manual and/or automated test cases to verify functional and non-functional requirements of a product in various stages of the development life cycle​
  • Liaising with other product teams to ensure joined-up testing approaches for multi-team projects​
  • Troubleshooting– finding critical bugs or verifying reported issues, identifying their underlying cause and seeing them through to resolution liaising with other teams where appropriate​
  • Producing descriptive and concise reports that evidence the functionality of a product​
  • Aligning with and supporting the test process to ensure its consistent application across multiple teams​
  • Communicating status information and issues to a variety of stakeholders, adapting appropriately depending on the audience​
  • Contributing to the development of junior team members

The person:

  • Proven testing skills developed through experience is essential​
  • Good understanding of test automation and its value and application within agile delivery​
  • Experience with implementing automation frameworks from scratch​
  • Can demonstrate a good understanding of JavaScript, Cypress, Selenium for Web and API testing​
  • Experience with integrating automation with CI/CD pipelines​
  • Strong aptitude for learning new technologies and ways of working​
  • Ability to think creatively, problem solve, and innovate​
  • Ability to work closely and communicate clearly within cross-functional teams​
  • Working knowledge of product/defect/test case management systems​
  • Ability to anticipate problems and tackle them with a pragmatic approach​
  • An appreciation of good user experience and being prepared to be the users’ advocate

The package:

  • Permanent contract, working 37.5 hours per week Monday to Friday
  • Flexibility to work from our spacious, state-of-the-art offices and the ability to work from home
  • 25 days annual leave plus bank holidays
  • Mental health support (Employee Assistance Program) with access to an onsite mental health counsellor
  • Access to our brand-new wellbeing room to help enhance your physical and mental wellbeing
  • Access to a 24/7 Doctor line
  • Comprehensive training and where desired, long-term career progression across the business
  • Free breakfast & subsidised meals
  • Free onsite gym access
  • And did we mention our epic parties? We know how to celebrate in style!