Communications Manager – Fixed maternity cover

Job Description

What we do:

We’re the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who’s still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.

The role:

Comms plays a vital role in delivering accurate and consistent content across all our marketing channels. We’re a busy team whose number one priority is keeping us looking sharp and on brand – wherever we appear. Reporting to our Group Head of Brand & Communications, you will support the work carried out by our Senior Marketing Executive and Marketing Assistant, managing our day-to-day comms activity both in the UK and US, whilst retaining your focus on large business marketing efforts. 

Key responsibilities:

• Primary contact for marketing, PAs, and other departments; owning and delegating tasks while specialising in enterprise collateral to support Business Development and senior stakeholders
• Right-hand to Group Head of Brand & Comms, co-managing urgent campaigns, deadlines, and multiplatform workflows (Trello, MS Teams)
• Writing website copy aligned with brand voice, user experience, and product clarity
• Supporting development and delivery of social and brand campaigns, contributing creative ideas and execution to drive engagement and consistency
• Assisting Comms team in project delivery, ensuring priorities, resources, and direction are clear
• Proofing copy for accuracy, grammar, and brand alignment
• Overseeing SharePoint file management, tracking updates and reviews
• Managing projects linked to large business and acquisitions, from conception to implementation with senior stakeholders
• Leading proposals and tender responses with sector heads, ensuring compliance, differentiation, and stakeholder communication through completion
• Coordinating with Group Head of Brand & Comms to provide consistent support for US team
• Partnering with Senior Marketing Executive to scope and coordinate projects, streamlining workflows
• Supporting and mentoring Marketing Assistant to enable professional growth

The person:

• Natural brand ambassador with strong product and client awareness
• Positive, confident, and self-motivated; known for offering practical advice over quick fixes
• Charismatic and adaptable when working with a wide range of stakeholders
• Thorough and detail-oriented, with a flair for language and words
• Super-organised, able to juggle multiple projects and deadlines with ease
• Eloquent communicator, both written and verbal
• Tech-savvy, with solid Microsoft Office skills
• Supportive, empathetic manager, always ready to get stuck in and help

What’s included:

As a Communications Manager at our award-winning headquarters in Wrexham, you’ll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse – we like to do things differently around here! You’ll also benefit from:

• Fixed term 9 month contract (with the potential for extension)
• 25 days annual leave plus bank holidays (pro rata)
• Mental health support (through our Employee Assistant Programme) with access to an on-site mental health counsellor
• Access to our wellbeing room to help enhance your physical and mental wellbeing
• Access to a 24/7 doctor line
• Subsidised meals
• Free on-site gym access
• And did we mention our epic parties? We know how to celebrate in style!

We want to hire the whole version of you:

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best!