Customer Service Advisor – Luxury Retail Team

Job Description

Title: Customer Service Advisor – Luxury Retail Team
Location: Wrexham
Job type: Part-time


What We Do:
We’re the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who’s still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.


The role:
We have multiple vacancies available to join our largest bespoke customer team. As part of this team of dedicated Customer Service Advisors appointed to a specific client, a luxury UK retailer selling high-end goods, you will represent the client to their customers as though based in their offices. Your role will be varied, meaning no two days are the same! Following a 2-week training course, you’ll support customers via a mixture of telephone calls and live chats, plus assisting with CRM management and support tickets.


What you’ll need:

• Good computer and data entry skills
• Experience gained providing outstanding customer service
• A resilient yet compassionate nature to effectively deal with high volume and sometimes challenging calls
• A confident telephone manner with good interpersonal skills
• Excellent problem-solving skills

Work for a company as amazing as you:

“I have built such amazing friendships with my clients over the years. They have always made me feel like a true part of their own team.”
“Working within a team here is so much fun! We have monthly team lunches and there are always amazing prizes to be won for team days out.”

Hours:

We are looking for people who can work a minimum of 12 hours per week on a fixed rota, within the following hours:

6pm – 9pm Saturday
10am – 6pm Saturday
12pm – 6pm Sunday

Your fixed rota will be agreed and tailored during the interview process, based on your availability.

What’s included:
As a Customer Service Advisor working at our award-winning headquarters in Wrexham, you’ll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse – we like to do things differently around here!

You’ll also benefit from:

Permanent contract, working a minimum of 12 hours per week
Opportunity for hybrid working after 6 months in the role, allowing you to combine working from home with working from our office
26 days annual leave pro rata, plus bank holidays
Mental health support (Employee Assistant Program) with access to an onsite mental health counsellor
Access to our brand-new wellbeing room to help enhance your physical and mental wellbeing
Comprehensive training and where desired, long-term career progression across the business
Subsidised meals
Free onsite gym access

And did we mention our epic parties? We know how to celebrate in style!

PLEASE NOTE: By clicking ‘Apply’, you will automatically be redirected to a new webpage, where you will be required to complete an online application to be considered for this role.